Shipping & Delivery Policy
We ship all of our packages insured and discreetly to the address provided by the Customer.We require a signature upon delivery of all of our packages, a signature upon delivery is mandatory. In light of recent COVId-19 related changes, major shipping companies no longer require a signature for their customers. While we will try our best to ensure signature, we do not guarantee the operations of the shipping company. We hold no liability for the shipment as soon as a tracking number is provided to the customer.
Our Canadian orders are shipped by way of FedEx or Canada Post. Our U.S. orders are shipped by UPS or the United States Postal Service.
Indicating a signature is required and/or giving permission for someone other than yourself to sign for your deliveries voids your insurance.
This includes leaving your package with an office attendant, family member, building concierge, neighbor, or The UPS Store/ Mail Boxes etc. locations. Under these mentioned circumstances your package will be void of insurance.
Terms and Conditions Apply To Any and All Offers, Deals, Discounts offered by Metro Bullion. Please see in store for details.
Pre-Sale Shipping: If I am ordering a pre-sale item, I acknowledge there will be significant delays in shipping the products to me.
Please Note: Without shipping insurance, Metro Bullion does will not be liable in case of any loss or damage.
Delivery can be expected anywhere from 1-7 business days from the shipment date.
From time to time, reductions in our bullion inventory resulting from an increased demand for certain bullion products and other reasons may delay shipping.
If we cannot ship your order within the delivery time represented to you at the time of purchase, we will inform you prior to the expiration of that time period that we are unable to meet the delivery date, and that you may elect to either voluntarily liquidate your bullion order (have us buy-back your order); or continue to await delivery by the new delivery date we will give you, which will be based on our best information at that time, but which shall not exceed 30 days.
If we should be unable to ship your order within this new delivery date, then after this new delivery date has passed, we shall liquidate your bullion order and remit payment to you for the greater of either your voluntary liquidation amount, including any shipping fees; or your original purchase price.
We reserve the right to substitute a different shipping method than selected on the order. We will contact the customer and notify them of any changes.
We offer 100% insurance to the address provided on the order plus a signature required upon delivery. Should any customer choose to re-direct a shipment to any other location and/or waive the signature option, that customer will incur all risk and liability associated with delivery of the package.
Shipping Rates of Metro Bullion
** These shipping charges are subject to change at any time. Please see in store for details **
Shipping and Insurance Fees
Shipping costs may be flat rate, free, or dependent on weight, dimensions and destination. To obtain an accurate, real-time quote, add your products, then go to the cart page and select the appropriate destination.
IMPORTANT: There are no taxes applied to purchase and sale of gold and silver bullion with purity of .999, however HST taxes are applied to the cost associated with shipping and insurance at rate.
Shipping to Non-Residential Addresses
Metro Bullion provides delivery of packages to any physical address located in North America. However, we cannot be held responsible for packages delivered to a business address or third party.
Post Office Boxes
Metro Bullion provides delivery to clients with P.O BOX addresses. A notice to pick up your package will be left in your box. A signature and one piece of valid government issued photo I.D. is required for pick up.